Must Read: Bank Customer Service Ratings in Nigeria 2023

Decades back, banks with extended branch hours and friendly phone support stood out for offering remarkable consumer experiences. Now, financial institutions must dazzle you with their digital banking offerings.

While it’s more complex for banks to handle ever more channels that are equal parts high-touch and state-of-the-art, it’s much easier for you to get what you need to do yourself whenever you wish.

These days, the most outstanding banks will provide user-friendly mobile apps and make their client agents available 24/7. They will also support an extensive ATM network and more recent services. This article will list the top 10 banks in Nigeria with their customer service score.

Top Bank Customer Service Ratings in Nigeria

Bank Customer Service Ratings in Nigeria (1)

1. First Bank of Nigeria

Bank customer service ratings: 9.5/10

First Bank, the premier Bank of West Africa and Nigeria’s leading financial service solution provider, was established in 1894. As the name suggests, it is indeed the First Bank in Nigeria.

First Bank is the most enduring financial service brand in Nigeria, and Africa, extending its footprints through subsidiaries in London, Paris, and Ghana, among other countries.

First Bank offers excellent financial services to consumers, including online and mobile banking services. It has one highest rated bank for customer service.

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2. United Bank for Africa PLC (UBA)

Bank customer service ratings: 9.4/10

United Bank for Africa, or UBA, is a leading pan-African financial institution with a head office in Lagos, Nigeria, and subsidiaries in over 21 African countries. UBA is, therefore, the largest Bank in Nigeria, and as a matter of fact, among the largest in Africa.

UBA offers fantastic financial services such as Wholesale banking, business banking, financial investment banking, trade finance, cost savings, customer banking, mobile banking, and e-banking. Its efficiency in Electronic banking has seen it rightfully earn its place as the very best industrial bank website in 2020. Its proficiency in providing quality bank services in Nigeria. It beyond has also seen UBA being awarded by the Company day banks and other banks (BAFI) as the International Bank of the year.

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3. Guaranty Trust Bank (GTB)

Bank customer service ratings: 9.3/10

Guaranty trust bank, commonly referred to as GTB, was founded on 17th January 1990 and became included as a limited liability company certified to provide industrial and other banking services to the Nigerian public.

Nevertheless, its operations began the following year, 1991. Considering its operations, GTB has cemented its location as one of the best, most respected, and service-focused banks in Nigeria. Its trajectory excellence has likewise made it a banking license to operate in numerous nations outside Nigeria.

Also Read: Customer Service Rating of Bank of America

GTB offers its customers various financial services, including retail, business, property management, investment banking, and online and electronic banking. GTB presently possesses one of Nigeria’s best and fastest online banking systems. It is likewise among Nigeria’s most rewarding and well-handled financial institutions.

This is exhibited by its acquired property of over 11.7 Trillion Naira and its being the most significant Bank in Nigeria by market capitalization.

In addition to its long list of achievements, GTB was acknowledged at the yearly Euromoney awards for Excellence held in London in July 2019 as the very best Bank in Africa, and it was likewise adjudged as the very best Bank in Nigeria, a Laurel which it has won over nine times.

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4. Access Bank

Bank customer service ratings: 9.2/10

Access Bank is one of Nigeria’s biggest banks in terms of possessions, loans, deposits, and branch networks. It is instructional to note that its merger with Diamond count on 1st April 2019 has made Access bank one of the largest banks in Nigeria and Africa.

Access Bank serves its clients through 5 service segments: Institutional, Commercial, Retail banking, deal services, and monetary markets. Access Bank has enjoyed the most successful banking trajectory development in Nigeria over the last ten years, building up a substantial overall asset and capital and offering excellent services for its customers. This is why it has earned its place in Nigeria’s Leading 5 Business banks.

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5. Ecobank

Bank customer service ratings: 9.0/10

Ecobank is among the oldest banks in Nigeria. It remains a leading pan-African banking conglomerate with banking operations in 36 African nations.

Ecobank is one of the wealthiest banks in Nigeria regarding property values based on the 2020 Q3 financial outcome, which was authorized by the Bank’s board of Directors on 25th November 2020.

Also View the Bank of America Customer Service Rating

Ecobank in Nigeria offers its customers retail, Corporate, wholesale, financial investment, and transaction services. It is one of the most preferred banks for salary earners in Nigeria.

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6. Stanbic IBTC Bank PLC

Bank customer service ratings: 8.9/10

Stanbic IBTC is a financial service holding company with nine subsidiaries that diversify in Pension, Financial Investment, Capital, Stock exchange, possession management, and banking. Its Banking sector operates in 18 nations and is Africa’s biggest banking group by possessions and earnings.

Stanbic IBTC provides unique digital banking services and mobile application that uses Voice banking offers, insurance coverage plans, and electronic wallet for banking and investment opportunities. In 2018, Stanbic IBTC bank was adjudged the best financial investment bank in Nigeria.

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7. First City Monument Bank LTD

Bank customer service ratings: 8.9/10

First City Monument Bank LTD, widely known as FCMB, was founded on 20th April 1982, making history as the first Bank in Nigeria to be developed without Government or Foreign assistance.

MUST READ: HSBC Bank Reviews In 2022

FCMB provides complete banking services in areas such as Retail banking, Business banking, and Investment banking to small and big corporations, individuals, and Small and medium businesses. In 2020, FCMB was awarded the best SME bank in Africa. It likewise got an award of Exceptional SME supporting Bank of the year.

In addition, FCMB provides 24/7 online banking services for consumers, allowing them to access their FCMB account, manage their finance, and contact consumer care and service the Bank anywhere and anytime.

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8. Polaris Bank

Bank customer service ratings: 8.8/10

Polaris bank, formerly the defunct Skye bank, is one of the brand-new generation banks in Nigeria, having been developed on 21st September 2018 and began operations on the same day after acquiring the assets and liabilities of the defunct Skye bank.

Despite its reasonably straightforward operation, Polaris bank has earned a spot in the list of the best banks in Nigeria thanks to its trajectory record in Customer care and extraordinary customer experience.

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9. Fidelity Bank

Fidelity Bank Plc initially began operations in 1988 as a merchant bank; however, in 1999, it converted to a business bank, protecting its Universal banking license in 2001 and International Banking license in 2011.

Considering its facility and beginning of operation as an industrial bank, Fidelity has progressed into among the best banks in Nigeria, well-reputed for its monetary stability, security, stability, and efficient service shipment to clients.

Fidelity Bank provides clients with an extensive range of Financial services, with a strategic focus on SME, niche business banking, and digital and retail banking. Its expertise in these areas has seen it Rank fourth finest Bank in the retail market.

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10. Zenith Bank

Bank customer service ratings: 8.5/10

Zenith Bank is among the leading financial institutions in Nigeria. It comes third on my list, having identified itself in the Banking sector through quality service shipment, exceptional client experience, and sound monetary indices.

Zenith Bank is one of the wealthiest banks in Nigeria. Its consistency in quality service shipment saw it clinch its place as the best Commercial Bank in Nigeria in 2019, according to Global Financing (magazine). More recently, Zenith Bank has been recognized as Nigeria’s most critical banking brand in 2020 and (People’s Choice) Bank of the Year at Thisday awards.

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